Privacy Policy

Effective Date: October 2026 · lifecarusa

At lifecarusa, we are committed to safeguarding client confidentiality and vehicle records. Browsing details are maintained in local state sessions.

We have written this document in plain language because privacy should be understood, not obscured. If any part of it is unclear, please contact us directly — every message is read by a member of our service team, not by an automated system.

1. Data Storage & Local Storage

lifecarusa does not maintain centralized tracking databases or customer registration profiles. Interactive features — including booking forms, shopping carts, and service selection — store their state in your browser's localStorage. This information remains strictly on your client device.

The specific keys we use are:

• lifecarusa_cart — persists your pro shop shopping cart between sessions.
• lifecarusa_booking_draft — temporarily saves a partially completed service booking.
• lifecarusa_newsletter — remembers whether you have subscribed to our update dispatch.

If you clear your browser data, all of these records are deleted permanently and cannot be restored by our team.

2. Vehicle & Service Records

When you book a workshop appointment or request a service estimate, we collect the minimum information required to complete the job: your name, contact details, vehicle make, model, year, registration, and the specific service requested.

Vehicle service records are retained for a minimum of five years to support warranty claims, future maintenance reminders, and regulatory compliance. These records are stored on secure internal systems and are never sold, shared, or disclosed to third parties without your written consent — except where required by law.

3. Cookies & Third-Party Analytics

lifecarusa does not deploy advertising cookies, cross-site tracking pixels, or invasive third-party analytics scripts. Any cookies used on this platform are strictly functional and necessary for core operation.

Where embedded content from external platforms appears on our pages — for example, a YouTube walkthrough video or a Google Maps location view — the respective platform may set its own cookies when you interact with it. We have no control over these cookies and recommend reviewing the relevant platform's policy for details.

4. Your Data Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. These rights may include:

• Right of Access: Request a copy of the personal data and vehicle records we hold about you.
• Right to Rectification: Request correction of inaccurate service history or contact details.
• Right to Erasure: Request deletion of your personal data where legally permitted.
• Right to Data Portability: Request your service history in a structured format.
• Right to Object: Object to certain types of data processing.

Because most interactive data is stored locally in your browser, you can exercise many of these rights directly through your browser settings. For vehicle service records held on our systems, requests are processed within thirty days.

5. Data Retention

Booking draft data is retained for 24 hours. Newsletter subscriptions are retained until you unsubscribe. Vehicle service records are retained for five years as described above. Contact inquiries are retained for twelve months unless you request earlier deletion.

6. Children's Privacy

lifecarusa does not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be reflected in the "Effective Date" at the top of this page. Continued use of the site after changes take effect constitutes acceptance of the updated policy.

8. Contact Information

For questions regarding data privacy or to request information deletion, contact our service desk at privacy@lifecarusa.com.

All privacy-related inquiries will be acknowledged within five working days and resolved within thirty days, in accordance with applicable data protection regulations.

Terms of Use

Last Revised: October 2026 · lifecarusa

All service bookings and online purchases are subject to vehicle condition inspection and workshop slot validation.

By accessing this website, you agree to be bound by these Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. These terms are written in plain language because the culture of our workshop depends on clarity, not legalism.

1. Workshop Bookings & Slot Validation

Online bookings placed through this site are requests, not confirmed appointments. A booking is considered confirmed only when you have received written confirmation from our service desk by email or SMS, and once the required deposit (where applicable) has been processed.

All bookings are subject to the following conditions:

• Vehicle condition inspection on arrival to verify the requested service scope.
• Availability of workshop bay and required parts at the scheduled time.
• Confirmation that the vehicle is safely drivable or has been arranged for transport.
• Accuracy of the vehicle information you have provided at the time of booking.

2. Service Estimates & Scope Changes

All estimates provided online or by phone are indicative only. Where inspection reveals additional work required, we will provide a revised written estimate and obtain your approval before proceeding. No additional work will be carried out without your explicit written or verbal consent.

3. Pro Shop Orders & Product Warranties

All products sold through the lifecarusa Pro Shop are covered by the manufacturer's warranty where applicable. Warranty claims must be submitted with proof of purchase and, where relevant, the vehicle identification number against which the product was fitted.

Chemical products — including oils, coolants, brake fluids, and cleaning agents — are sold as sealed units. Once opened, chemical products cannot be returned except in cases of manufacturing defect.

4. Intellectual Property

All written editorial content, technical guides, service descriptions, and graphic layouts published on lifecarusa are protected under copyright law. Syndication or republication of any material requires prior written permission.

Short excerpts may be quoted for review, commentary, or educational purposes with attribution and a link back to the original page.

5. Liability & Vehicle Damage

To the fullest extent permitted by law, lifecarusa shall not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or reliance on any information published on it.

Liability arising from workshop services is governed by a separate service agreement provided at the time of booking. Pre-existing vehicle conditions identified during inspection are documented and excluded from our liability unless we have agreed in writing to address them.

6. Governing Law

These terms are governed by the laws of the jurisdiction in which lifecarusa operates. Any disputes shall be resolved in the courts of that jurisdiction, without prejudice to any additional protections provided by local consumer law.

7. Changes to These Terms

We may revise these Terms of Use at any time. Material changes will be reflected in the "Last Revised" date at the top of this page. Continued use of the site after changes take effect constitutes acceptance of the updated terms.

8. Contact Information

Questions about these Terms of Use can be directed to our service desk at legal@lifecarusa.com.

For workshop bookings, use service@lifecarusa.com. For Pro Shop orders, use shop@lifecarusa.com.

Shipping & Returns

Last Revised: October 2026 · lifecarusa Pro Shop

Pro shop products ship via standard express carriers within 1-2 business days. Unopened chemical products may be returned within 30 days.

The policy below outlines how shipping, delivery, and returns are handled for all products purchased through the lifecarusa online Pro Shop. Workshop service bookings are not covered by this policy — service terms are governed by the separate Terms of Use agreement provided at the time of booking.

1. Shipping Times & Methods

All in-stock items are dispatched within 1-2 business days of order confirmation. Orders placed on weekends or public holidays are processed on the following business day.

• Standard Express: 2-4 business days, tracked delivery.
• Overnight: Available on select items, order before 12:00 PM local time.
• Heavy Items: Large components and bulk fluids ship via freight carrier with scheduled delivery.

Shipping costs are calculated at checkout based on destination and package weight. Tracking information is emailed immediately upon dispatch.

2. Returns & Exchanges

Unopened, unused products may be returned within 30 days of delivery for a full refund or exchange. To be eligible, items must be in their original packaging with all seals intact and accompanied by proof of purchase.

The following items are not eligible for return:

• Opened chemical products (oils, coolants, brake fluids, cleaning agents).
• Electronic components that have been installed or connected to a vehicle.
• Special-order parts manufactured to customer specification.
• Items showing signs of installation, fitment, or use.

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or a shipping error on our part.

3. Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, contact us within 48 hours of delivery with photographs of the package and contents. We will arrange a replacement or full refund at no cost to you, including return shipping.

Please retain the original packaging until the issue is resolved, as carriers may require inspection of the damaged items.

4. Warranty Claims

All products sold through the lifecarusa Pro Shop are covered by the manufacturer's warranty where applicable. Warranty claims must be submitted with proof of purchase and, for vehicle components, the vehicle identification number against which the product was fitted.

Warranty coverage varies by manufacturer and product type. Please refer to the documentation included with your purchase, or contact our Pro Shop desk for guidance on submitting a claim.

5. International Shipping

We currently ship to select international destinations. International customers are responsible for all customs duties, import taxes, and local regulatory compliance applicable to their country of delivery.

Where a shipment is refused at the border, return shipping costs and any applicable customs penalties are deducted from the refund.

6. Contact Information

For shipping inquiries, returns, or warranty claims, contact our Pro Shop desk at shop@lifecarusa.com.

Please include your order number and, where relevant, photographs of any issue with your shipment.